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Title
Text copied to clipboard!Optical Assistant
Description
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We are looking for a dedicated and customer-focused Optical Assistant to join our dynamic optical team. The ideal candidate will have a passion for eyewear fashion, excellent interpersonal skills, and a commitment to providing outstanding customer service. As an Optical Assistant, you will play a crucial role in helping customers select eyewear that suits their style, needs, and prescription requirements. You will also assist in maintaining the optical store's inventory, ensuring cleanliness and organization, and supporting optometrists and opticians in delivering high-quality optical care.
Your daily responsibilities will include greeting customers warmly, understanding their eyewear needs, and guiding them through the selection process. You will provide expert advice on frame styles, lens options, and optical products, ensuring customers make informed decisions. Additionally, you will perform preliminary optical measurements, adjustments, and minor repairs to eyewear, ensuring customer satisfaction and comfort.
The successful candidate will be responsible for managing customer appointments, maintaining accurate patient records, and handling administrative tasks such as processing payments, insurance claims, and inventory management. You will also assist in merchandising and displaying eyewear products attractively to enhance customer experience and drive sales.
We value candidates who demonstrate strong attention to detail, excellent communication skills, and the ability to multitask effectively in a fast-paced retail environment. Previous experience in optical retail or customer service is advantageous but not mandatory, as comprehensive training will be provided.
Our optical practice is committed to providing exceptional eye care services and fashionable eyewear solutions to our community. We pride ourselves on creating a welcoming and professional environment where customers feel valued and supported. As part of our team, you will have the opportunity to develop your skills, gain valuable experience in the optical industry, and contribute positively to our customers' vision and overall well-being.
We offer competitive compensation, ongoing professional development opportunities, and a supportive work environment that encourages growth and career advancement. If you are enthusiastic, personable, and eager to make a difference in people's lives through exceptional optical care, we invite you to apply for this exciting opportunity.
Join our team and become an integral part of a thriving optical practice dedicated to excellence in customer service, optical expertise, and community engagement. We look forward to welcoming a motivated and passionate Optical Assistant who shares our vision and commitment to quality eye care.
Responsibilities
Text copied to clipboard!- Assist customers in selecting eyewear frames and lenses based on prescription and style preferences.
- Perform preliminary optical measurements and adjustments for eyewear fittings.
- Maintain cleanliness, organization, and inventory management of optical products.
- Schedule customer appointments and manage patient records accurately.
- Process payments, insurance claims, and handle administrative tasks efficiently.
- Provide exceptional customer service, addressing inquiries and resolving customer concerns promptly.
- Support optometrists and opticians in delivering high-quality optical care services.
Requirements
Text copied to clipboard!- High school diploma or equivalent qualification.
- Excellent interpersonal and communication skills.
- Strong attention to detail and organizational abilities.
- Ability to multitask effectively in a fast-paced retail environment.
- Previous experience in optical retail or customer service preferred but not required.
- Basic computer proficiency and familiarity with administrative tasks.
- Willingness to learn and adapt to new optical technologies and procedures.
Potential interview questions
Text copied to clipboard!- Can you describe your previous experience in customer service or retail?
- How would you handle a customer who is unsure about selecting eyewear?
- What strategies do you use to stay organized and manage multiple tasks simultaneously?
- How do you ensure accuracy when performing optical measurements and adjustments?
- Can you provide an example of a time when you successfully resolved a customer complaint?
